+How do I get my charges to you?

If you have an EMR system, you may be able to transfer them directly into the billing software. Otherwise, you would scan and upload your data to us. If you prefer, you can also send us paper fee tickets and we’ll take care of the scanning and upload. There are numerous options and we’ll do whatever works for your practice.

+What is your follow-up process for unpaid insurance claims?

We know how quickly each insurance carrier pays and our system creates automatic reports of all claims that remain unpaid past the expected payment date. We follow-up on all of these medical claims to ensure that they are in process, and we fix them if they are not.

+Do you send out patient statements?

Yes, we send statements weekly.

+Do you handle patient inquires?

Yes. Your staff should send all billing-related inquiries to us. The patient statements we send have our phone and fax numbers for all billing inquiries. Patients can also communicate with us by email using an email address specific to your practice.

+What do you do if patients don’t pay?

We send a cycle of invoices to each patient. In some cases, we make personal calls to the patients. If we are still unable to get payment from the patient, we will provide you with a list of delinquent patients and recommend to you that you send them to collections. We will not send any patient to collections without your approval.

+Will my insurance payments be sent to eMed Partners?

Your checks and EOB’s will continue to come to you. You send us the EOB’s so that we can post payments and follow-up on the claims.

+How do you structure your medical billing fees & pricing?

For smaller practices needing full service billing, we charge a percentage of what we collect. For larger practices who have billing software and staff, we charge a fixed, hourly rate. We do not charge monthly maintenance fees or start-up costs.

You do not need to purchase medical billing software to use either our Full Service Billing or our Targeted Service Billing. Our Full Service Medical Billing includes hosted medical billing software at no extra charge. Our Targeted Service Billing works with your existing medical billing software.

+How soon could you get started?

We need your patient demographic information and your insurance provider numbers. It takes about 24 hours to set up the practice in the system. Some carriers require additional time to set-up for electronic billing, but most carriers offer a near-immediate enrollment. We usually start billing within a few days after contract signing.

+Do you require a term commitment?

No. You can terminate our services on thirty days’ notice. However, we do offer discounts on the Fee rate for contractual term commitments of 12 months or more.

+How do I know you’re doing a good job?

Importantly, you’ll have access to the billing system and all of your billing data at all times. We will also meet with you on a monthly basis to answer specific questions and share best practices guidance.

We’ll provide the data on the financial performance of your practice – from high-level charts and graphs to detailed reports on every patient, every claim and every charge. You will be able to see exactly what we’re collecting and what we’re not. You will always have all the data you need to review our work and know exactly where your practice stands.

+Do you work with many different medical specialties?

Yes, we provide billing services to most specialties and sub-specialties.

+Can you handle all medical insurances?

Yes, including Medicare, Medicaid, BlueCross/Blue Shield, and workers compensation and personal injury carriers.